What is the Community Tech Worker program?
Community Tech Workers help business owners save time and money by integrating technology into their businesses. Rooted in the Community Health Worker model, Community Tech Workers aim to take on the digital divide affecting small businesses, while piloting a workforce development model to move young people into tech-related fields. Community Tech Workers offer free one-on-one training to help business owners better integrate technology into their businesses, to improve the business’ efficiency and increase profitability.
Community Tech Workers are available to meet Monday-Thursday from 9:30-4:00 p.m. To sign up for services, business owners should complete this survey about their needs and current equipment.
Our goal is to increase the digital capability among Detroit business owners. We specialize in teaching business owners how to:
- Update websites
- Create social media images
- Automate social media posts
- Optimize point of sale systems
- Automate electronic inventory systems
- Integrate third party apps (e.g. scheduling, delivery, project management)
- Establish cybersecurity protection
What We Don’t Do
We’re not a help desk. We don’t do content creation for websites or social media and we don’t do routine updates to websites -- but we will teach you how to update your own website, or how to use free software to make effective social media, and how to read the back-end analytics to see if your posts are working.
How it Works
- Businesses can sign up for technology support by completing this survey.
- The community tech workers will reach out to:
- Schedule an intake interview
- Meet to learn more about clients’ needs and pain points
- Propose a scope of work for resolving clients’ issues. This usually includes some combination of training on specific software for the business owners or their staff, and referrals to other resources.
- Once the client and tech workers agree on priorities, follow up appointments are scheduled as needed.